How do I book tickets?
You can book tickets to any of our shows by visiting our What's On page. You can also book through the Dice mobile app.
I have a ticket for an event but can no longer attend, how do I get a refund?
To get refunds please contact your ticket provider. The venue does not handle any refunds.
Someone else booked my tickets for me, but we're not arriving together. How do I get in?
Sending tickets to your pals is super simple. First off, make sure they have a DICE account (don't worry, it's quick to make). We can only transfer tickets between DICE users. Head to the Tickets tab in the app, and tap on the ticket you want to send. At the bottom of the screen, you'll see the option to Send To A Friend. Tap it, enter your buddy's number and you're good to go.
Is the event seated or standing?
Every event will be different, the relevant information will be available on our website under the event listing.
Will I need an ID to get in?
We recommend bringing some form of ID to any event, if you look under 25 then you will be asked for ID at the bar.
Is there a cloakroom?
Yes, the cloakroom service is available from the main bar and box office. It is £1 per item however do note it does shut once it reaches full capacity. Please note under current Covid-19 restrictions our cloakroom is shut.
If I am finding the event too loud, where can I get earplugs from?
At any event you will be able to request earplugs from any member of staff.
If I have lost any items within the venue, can I get them back?
Of course! Email firstname.lastname@example.org with any lost property enquiries.
Can I bring in my own food and drink?
Unfortunately not, we have 2 bars full of drinks and bar snacks! However if you need to bring anything in for medical reasons please email ahead to email@example.com
Do your bars take cards?
Yes our bars only accept cards, including contactless and Apple Pay. We do not accept American Express.
Can I leave during an event and come back?
There is no readmission.
Do you have a smoking area?
Yes we do, it is upstairs on our lovely terrace.
Will there be band merchandise available at a gig?
If the band has some merch available then it will be for sale by the main bar or at the back of the hall.
What is the best way to travel to your venue?
Check out our Contact Us page for all information on getting here.
Is there parking nearby?
We don't have a designated car park but there is street parking in the near vicinity. Blue Badge holders can park in a bay on Arminger Road, adjacent to Bush Hall. (Parking availability may alter on QPR home match days due to our proximity to Loftus Road Stadium).
Can I bring my camera to the event?
Your phone camera is fine, but no professional cameras will be admitted without a photo pass.
What are the timings of the event?
Stage times differ for each gig. Go to the event info for specific times.
Is there food available in your venue?
Only bar snacks.
What is your capacity?
Our capacity is 450 for standing events and seated is 280.
I want to enquire about hiring the venue for a private event, how do I do this?
You can enquire through the 'Private Hire' page, where you'll find our events brochures.
If the event is standing, and I need a seat, how can I get one?
You can easily reserve seats by emailing firstname.lastname@example.org
Is your venue accessible?
Yep, we have level access from the street entrance to the box office and accessible toilet into the performance hall and main bar.
Can I get a free PA ticket if I need assistance?
Yes, we have limited PA tickets available. Please email email@example.com when booking your ticket for it the ticket to be arranged.
Can I get early access?
If you require early access email firstname.lastname@example.org
The gig I have tickets to has been postponed, when is the new date?
If your show has been postponed please check the Dice app or the show's webpage to get information about the new date.
Are my tickets still valid for the new date?
Yes, all tickets are automatically transferred over to the new date.
I can't make the new date, can I get a refund?
Please contact your ticket provider. The venue does not handle any refunds.
What extra safety measures will you have in place?
Upon entry we will be conducting temperature checks. When inside the venue, we advise all customers to wear a mask when standing and to make sure they are washing their hands and using hand sanitiser which will be placed in and around the venue.